Postage and Refunds

Postage Policy

Thank you for visiting and shopping at the SwimTrek Online Shop. Following are the terms and conditions that constitute our postage policy

UK Postage Policy

Order processing time

We aim to process all orders within 2-3 business days. Orders will not be processed or sent out at weekends or bank holidays.

During busy periods please allow additional days for delivery of your order. If you are concerned about your order please contact SwimTrek Head Office at info@swimtrek.com and include your order number where possible.

Postage rates & delivery estimates

Postage and delivery charges for your order will be calculated and displayed at checkout.

 Free delivery over £70

Postage Estimated delivery time Cost
Royal Mail 24 hours 1-2 working days £6
Royal Mail 48 hours 3-5 working days £3
Royal Mail tracked 24 24 hours + tracked £10


Confirmation of postage and tracking

Once you have completed your order you will receive an email to confirm that the order has been placed. We will email you again once we have processed the order. If you have chosen to track your order we will send you the Royal Mail tracking code once the order is dispatched.

Damages

Swimtrek is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Royal Mail to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Delivery Policy

We ship worldwide at a standard rate by region.

Price guideline 

  • Europe - £10 (free delivery over £150)
  • USA - £20 (free delivery over £250)
  • Australia - £25 (free delivery over £300)